Safe Harbour Security: Electronic Alarm Monitoring Services

Introduction to Alarm Systems

Apr 5, 2007

INTRODUCTION
Electronic security alarm systems are recognized in Canada as an important contributor to the securing of life, property and possessions.A security system is an effective tool when used in conjunction with other sensible,overall crime prevention measures.

WHY SHOULD I BUY AN ALARM SYSTEM?
Independent studies clearly show that premises with alarm systems are less likely to be broken into. As illustrated by these studies, electronic alarm systems, without question, contribute to a safer environment for you and your family.

WHAT SHOULD AN ALARM SYSTEM DO FOR ME?

An alarm system is installed to deter and detect intruders. A basic security system will consist of both perimeter and space protection to secure your premise. The first stage secures vulnerable perimeter access points such as doors and windows; the second stage consists of space detection such as interior motion detectors which monitor movement inside the premise. The level of security you purchase is determined by the number of protective devices and the sophistication of the system you will have installed.

Perimeter Detection Devices

Magnetic Contacts (doors & windows)
Glass Break Sensors
Vibration / Impact Sensors

Interior Detection Devices

Motion Detectors
Distress Buttons
Vibration / Impact Sensors

Control Panel

Control Panel
Key-pad or Digital Touch Pad
Battery Back-up
Transformer
Siren Statistics of Break and Entry Points*

1st Floor Door/Ground Floor Windows . . . . . . . . . . . 79%
Garage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9%
2nd Floor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2%
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10%

*Reprinted with permission from The Hakim-Buck Study on Suburban alarm effectiveness 1991

WHAT SHOULD A QUALIFIED COMPANY DO FOR ME?

A qualified company should perform a site inspection/security audit and discuss your individual security needs. Each person and premise is unique and the system should be tailored to fit your needs, lifestyle and price range.The company should provide you with an evaluation of your premise, highlighting the measures you can take to improve the security of your home over and above the addition of an electronic alarm system. They might suggest such simple measures as clearing brush around entrance ways and installing proper locks.

When comparing companies, be sure to make a true comparison by thoroughly reviewing the number and types of products to be installed. If there is a discrepancy, be sure you understand the impact it will have on the overall level of security you are purchasing.

WHAT IS A MONITORING STATION?

Alarm systems can be installed to emit a local alarm using a bell or siren,and they may be connected via a common carrier network (i.e. telephone lines) to a monitoring station which dispatches the appropriate response authority (police, private guard, fire, medical) when the system transmits a signal. In addition to the response authorities being dispatched, a monitored system may also emit a local siren when activated. A “local only” system does not in itself dispatch police.

In order to receive response,you must either rely on a neighbour calling the police (in the case of a local system) or you must have the system monitored (24hrs) by a monitoring station. For this service, a nominal monthly fee is paid and can be arranged through your alarm installation company. In most, if not all municipalities, alarm systems may not be connected directly to the police as a result of municipal by-laws.

While there are a number of companies that install and monitor their own accounts, there are many more that install systems and contract with a third party monitoring facility.When you are deciding on which company to use, be sure to understand the service provided. The fact that the installing company subcontracts monitoring services is not a negative feature. It is simply a standard practice in this industry. Because of advances in telecommunications, it is also common practice to have your account monitored by an out of town station.

WHAT'S THE DIFFERENCE BETWEEN WIRELESS SYSTEMS AND HARD WIRED SYSTEMS?

While there are many types of products available on the market, the actual system you purchase can be either hard wired or wireless. For hard wired systems there is a wire connecting each device to the central control panel. A wireless system operates on batteries, has no wires and transmits its signal by radio frequency. The choice between a wireless or hard wired system is one you should make in consultation with your alarm company.

WHAT SHOULD I ASK MY ALARM COMPANY?

The following questions may be helpful to you as a guideline in your search for a security system. Be an intelligent consumer and continue to ask questions until you understand what you are purchasing and the level of security it will provide. Reputable companies will answer positively to most, if not all, of these questions.

Is your company a member of the Canadian Security Association (CANASA)
What professional certification does your installer have?
May I see proof that your company has all applicable provincial and municipal licenses?
Will you provide me with a written quotation?
Will you provide me with a contract once the system is purchased?
Is there a written warranty on the equipment and labour?
Will the system be monitored, and if so, what is the cost and who will be doing it?
May I see proof that your company carries errors and omissions insurance?
How long have you been in the security alarm business?
Do you adhere to a false dispatch reduction program?
Do you offer any protection for pre-paid monitoring?
Will I own my system or be leasing it?
Can I obtain the master installers’code upon fulfillment of my contract?
Can anyone service my system?

WHO IS THE CANADIAN SECURITY ASSOCIATION (CANASA)?

CANASA is the national voice of the electronic security industry in Canada. Formed in 1977, CANASA’s members include security system installation professionals, monitoring stations, manufacturers, distributors, consultants, agents, corporate security personnel and guard response companies. CANASA works closely with police departments, community groups and local governments to effect positive change for members and consumers alike.

Article courtesy of CANASA

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